Frequently Asked Questions
Everything you need to know about your pet's new wardrobe.
How do I choose the correct size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's chest girth and neck circumference, then adding 2cm for a comfortable fit.
What is your shipping policy within the UK?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). All orders over £50 qualify for free standard delivery.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are unworn, have all tags attached, and are free of pet hair.
Are your pet clothes machine washable?
Most of our fashion items are machine washable on a gentle cycle at 30°C. We recommend checking the specific care label inside each garment for best results.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we specialize in serving customers within the United Kingdom to ensure the fastest delivery times and highest service quality.